Returns & Exchanges
At The Cold Lady, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the clothing is unworn and in its original condition.
Attach the Label
Print the prepaid shipping label provided by our portal and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing